"One of Diane's strongest skills is listening. Her work to shape strategies and gain consensus comes from listening to her clients rather than imposing her opinions...unless of course you ask for them. She is also willing to tell you what you might not want to hear which I find very valuable and not always forthcoming from a consultant."
Dave Mowat
President and CEO
ATB Financial
"Our experience with Diane was one of the most inspiring I've had. Not only was she able to quickly get up-to-speed on our key issues, but her ability to manage our group was incredible to watch and learn from. The pre-work that was done, the follow-up afterwards ... I've never felt so supported by an external consultant, and I would recommend Diane to anyone who wants an expert at the helm!"
Sharon DiCesare
SVP, Culture
SilverBirch Hotels
"Diane provided excellent support for our team building and strategic
planning sessions. She took time to learn about our organization and what
we wanted to gain from these sessions. She facilitated our work without
taking over our process. She was professional and delivered the service she
promised."
Senior Management Team of the
Workers' Safety and Compensation Commission
for the NWT & NU
"Diane is an extremely gifted facilitator who consistently exceeds our expectations. She keeps the sessions focused and the teams are amazed at how much they accomplish under her guidance and direction. While her style is gentle and unobtrusive, she also handles tough situations very well and challenges people and teams to stretch. Diane does her homework so that she is prepared for the team she is working with. She builds relationships with people easily and has a wonderful sense of humor."
Leah Von Hagen
Manager, Talent & Organizational Development
Rio Tinto
"Diane’s excellent facilitation brought together the group which not only was diverse in functional responsibilities, but also culturally diverse with individuals from North America, Australia, Africa, Russia, Peru, Chile and Argentina. Language barriers were overcome and the learning experience is still being talked about within the company. Diane's approach and skillful ways of facilitating were a major contributor to the success of the Summit."
Don Ritz
Vice President, Safety and Health
Barrick Gold Corporation
"I have worked with hundreds of facilitators during my career, and Diane is in the top five."
Clement Doore
President and Chief Executive Officer
Siksika Resource Developments Ltd.
"With our external business focus and internal structure changing so quickly, we needed to know whether our existing culture was capable of the new requirements. Diane was able to identify the key areas for discussion, and facilitate how we could achieve each element. The groundwork has been set and our culture roadmap has been created. We met our objectives, and it was fun!"
Stephen Knight
Vice President, Credit & Loyalty Management
Hudson's Bay Company (Hbc)
"Surgical Services within the Calgary Health Region has had the opportunity of working with Diane MacDonald on several occasions. She has provided guidance, leadership and wise advice for the development of Surgical Services, and has been able to focus the development of several important projects within our environment. Surgical Services looks forward to a continuing long term relationship with Diane MacDonald & Associates."
Rene Lafreniere, MD
Former Department Head of Surgery
Calgary Health Region
"Diane facilitated a very complex Executive Service Workshop for Brisbane City Council, involving over 60 senior managers seeking a major change in direction. Her careful attention to planning and keen interest in what her customers sought from the process characterized her approach. The workshops ran smoothly, with a thoughtful structure that facilitated debate and helped us achieve our goals. Diane did not intervene where not necessary, but gently prodded us towards our outcomes."
Rob Carter
former CEO
Brisbane City Council
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